Refund Policy

Refund Policy for Lockd & Lethal Apparel

Effective Date: February 6, 2026
Website: www.lockdlethal.ca

Legal Disclaimer
The explanations and information provided on this page are only general and high-level explanations for Lockd & Lethal Apparel's Refund Policy. This is not legal advice. We recommend seeking legal counsel in Alberta, Canada, to customize this policy for your specific needs and ensure compliance with applicable consumer protection laws.

Refund Policy Overview
This Refund Policy outlines when and how Lockd & Lethal Apparel ("we," "us," "our") provides refunds for orders placed through www.lockdlethal.ca. As a print-on-demand dropshipping store powered by Printful, all products are custom-made after order receipt. Custom apparel has limited refund options to account for production costs.

Eligible Refunds

We offer refunds only in these cases:

Manufacturing defects: Wrong print, size, or color (proven via photos).
Damaged in transit: Visible damage upon delivery (requires carrier claim).
Wrong item shipped: Printful error in product sent.
No refunds for: change of mind, sizing issues, customer errors in address, or normal wear.

Refund Timeframe

Refund requests must be submitted within 30 days of delivery.
Late requests may be denied.

Refund Process

Email info@lockdlethal.ca with order number, photos of issue, and tracking details.
Printful inspects (3-7 business days); we coordinate.
If approved, refund issued to original payment method within 5-10 business days.
Customer covers return shipping unless our error.

Refund Amounts

Full refund: Defects, wrong item, undelivered (Printful fault).
Partial refund: Minor defects, print fading within 30 days.
Non-refundable: Shipping costs, production fees for custom items, return shipping (customer responsibility).

Cancellations (Pre-Shipment)

Within 12 hours of order if not in production: full refund minus 5% processing fee.
After production (usually 24 hours): no cancellation/refund.
Email immediately for fastest processing.

Exchanges

No exchanges—place new order if needed. We'll credit defective orders toward replacement.

International Orders

Customer responsible for customs duties, taxes, and return shipping. No refunds for customs seizures.

Questions?

Contact info@lockdlethal.ca. This policy works with our Shipping Policy and Terms & Conditions. We reserve the right to update with notice.